The university IT webpages will give you the full range of services and support we can offer, but here we've provided some links that we think will be most helpful in getting new international students started with IT service at the University of York. 

When you join the university, you will be given a username and email address for your It account. Your username, password and email address are important - you will need these to access your VLE, university e-resources, university computer facilities, printers and to connect to eduroam wifi.

Your password is important, do not give it out. The university will not send any emails asking for your password. You should not try to share library or IT accounts. 

If you think you account has been compromised in any way, please contact IT services immediately. 

For more information about staying safe online, check the IT security webpages. 

• The University of York recommends using Google docs, as this provides an easy way to back up your work and share documents if you wish. Google docs does support the spellcheck and grammar functions in other languages, so if you need to submit work in English but want to take notes in another language, you can set up different docs on your drive to do this. There is also a basic translate function on this although this will not translate work to an academic standard and any use of it would need extensive proofreading. 
   
•  Prefer to dictate work rather than type? Google docs have a Type with your voice function, enabling you to dictate to a written document. This tool is an automatic part of the Google suite and also works in multiple languages.
   
•  Laptop or keyboard purchased overseas? There can sometimes be issues with computer equipment which is designed for use with different alphabets or characters. If you are having difficulty following IT instructions because your keyboard does not have all the same characters, please contact the IT support office and we will do our best to resolve the situation - other work arounds can often be found. 
   
•  We have managed pc classrooms and loanable laptops available in the library. You cannot download new progams onto these managed computers. This includes translation and character conversion software.