Click on an FAQ to reveal the answer.
For those items where an ebook isn't available, the Book Takeaway Service allows you to choose postal loans, and you can also return books to us by post. If you just need one chapter or article, Scan and Send is another potential option.
Yes. For any books we're asked to buy, we'll always try to purchase the ebook to provide the widest possible access. We'll only buy print books if an ebook isn't available (or if someone has a particular need for print).
Yes. The vast majority of our ebooks, ejournals, and databases, are available anywhere in the world. The important thing is to follow links to them from YorSearch or our Subject Guides, or the e-Resources Guide. This ensures you're indentified as a student at this University, and get the access you're entitled to.
We have created a Studying Online Skills Guide to provide some guidance and tips for working online:
Yes, you don't need to visit the library buildings to get help and support. We can talk to you via Chat and email about general queries: our contact details are here: york.ac.uk/library/contact/. You can also book a one-to-one appointment with your Academic Liaison Librarian to happen over Zoom or Google Meet, or just a phone call if you'd prefer. Find your Liaison Librarian by Department, here: subjectguides.york.ac.uk
Yes. If you live in the UK you are welcome to return your books in the post free of charge using our Royal Mail Tracked Returns service. This is a 48-hour tracked service. If you live outside the UK we can refund the cost of your postage. More info on both those scenarios here.
No, both these schemes are currently suspended and we don't yet have information as to when they'll restart.
We're updating these FAQs on a regular basis, so be sure to check here for the latest updates.
If you have a question but it isn't listed here, please contact us for further advice:
This video tells you about the changes taking effect from Monday 14 September:
And this video tells you about the new bookable study spaces: