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Subject Guides

Coronavirus and the Library

FAQs for students

Library FAQs for students - Coronavirus

Click on an FAQ to reveal the answer.

Is the Library closed?

All library buildings closed from 5pm on Friday 20 March until further notice. You will not be able to access the buildings or borrow physical items. We expect the buildings to re-open in July; see our news update for our phased return to the delivery of onsite services

The Library will operate a virtual service to deliver as many services and as much support as possible. Library staff will be available remotely from 9am to 5pm, Monday to Saturday. You can continue to access all of our electronic resources as normal. See our Contact Us page for full details of how to get in touch.

When will the Library re-open?

We are planning to re-open the Library buildings in July, subject to the latest government and public health guidance. See our news update for more information about our phased return to re-opening. Our services and facilities will be very different to normal and we’ll be announcing more details about this in the coming weeks. Keep checking Library News or our social media accounts for the latest information.

Please note that the King’s Manor Library and the York Minster Library will remain closed for the time being. We will announce more information later in the summer about when we expect both sites to re-open.

Is the Library@Piazza open?

Library@PIazza is now closed as part of the widespread closure of buildings on campus.

How do I get access to a laptop?

Our laptop loans service has been withdrawn from all locations across the University as a precautionary measure in relation to health and safety. For more information, see the University's guidance

 

Can I access print services on campus?

Printing on campus is not widely available for the time being. A small number of printers are available on campus for key workers; please email itsupport@york.ac.uk if you are eligible for access. The Design and Print online print shop is offering a skeleton service for students and staff.

Is the Library Cafe open?

The Library Cafe is now closed as part of the widespread closure of buildings on campus.

Can I access the Library’s print collections?

You will not be able to visit the library buildings to borrow materials until we re-open. We will share more information in the coming weeks about our Book Takeaway service, which will include options to collect print books from the Morrell Library or to have them scanned or posted to you.

We are working to make as many of our resources as possible available to you electronically and will be prioritising items on reading lists for the Summer term. You can check electronic availability of specific items in YorSearch and use our purchase request form to ask us to check for anything that we don’t already have online. If you have concerns about specific items which you are unable to access, please contact your department’s Academic Liaison Librarian. You can find their contact details on your department’s Subject Guide.

Can you send books in the post whilst the library buildings are closed?

Unfortunately we have no access to the library buildings nor our print collections due to the widespread closure of campus facilities. We are therefore not able to send out books in the post at this time and will instead focus on providing additional electronic resources. We will be introducing a Book Takeaway service in July which will include a postal delivery option. We will announce more information about this service in the coming weeks.

Are you getting more online resources?

We will do everything that we can to make resources available electronically. We are working with publishers and suppliers to purchase additional online resources. Many publishers are making their resources freely available for the next few months so you may find that items you need are more readily available. You can check electronic availability of specific items in YorSearch and use our purchase request form to ask us to check for anything that we don't already have online. If you have any other concerns please contact your department’s Academic Liaison Librarian. You can find their contact details on your department’s Subject Guide.

Do I need to return my loans?

Please keep any books you have on loan until further notice and don’t return them to the Library, either in person or in the post. We are looking into postal return options but please do not return books for the time being. We have closed our book drop points at the main Library and King’s Manor Library until further notice.

If you are currently living on campus and need to return your library books for exceptional reasons (for example because you are leaving campus permanently), please contact lib-enquiry@york.ac.uk to discuss your options.

All loans were automatically extended until the end of the summer term. We will contact all final year students before the end of your degree programme with more information about returning your Library books.

I returned home with my Library books and don’t expect to return to campus before I complete my degree. What should I do?

Please keep your books for the time being, even if you don’t plan to come back to campus when it reopens (or at all). We will share further advice in the coming weeks about what to do with your remaining loans.

We will contact all final year students before the end of your degree programme with more information about returning your Library books.

Will my books get requested?

We have temporarily removed the option to place requests on books on loan or for delivery to other library sites. This means that you won’t be able to recall a book which is already on loan, nor will be a book that you have on loan be subject to recall by another user.

Will fines be added to my overdue books?

As of Wednesday 18 March, you won’t be charged fines for overdue books. We will also waive any fines accrued between Monday 9 and Wednesday 18 March. We've increased the upper limit for fines so you shouldn’t be stopped from borrowing or accessing any resources due to fines already on your account. We have also set any current loans to renew automatically, but we would advise you to check your loans and renew any items where this does not happen automatically.

Should you wish to pay fines on your account which you received before Monday 9 March, you can do so using the University’s Online Store.

Are you still accepting Interlending requests?

Our Interlending service is still available, but we are not able to borrow print material or obtain copies from print stock held in other libraries. We will do our best to source the material you need electronically; if this is not possible we will let you know and we will keep your request on file until normal service resumes. If you have any concerns about obtaining the material that you need please contact your department’s Academic Liaison Librarian. You can find their contact details on your department’s Subject Guide.

If you already have interlending items from other libraries, these will not be recalled immediately as all other academic libraries are extending their loans. You do not need to worry about returning these to the Library for now; a new date will be sent to you.

Is the minibus to the British Library available?

The British Library Reading Room at Boston Spa has now closed and we will not be running our minibus service there for the foreseeable future.

Is the SCONUL Access scheme available?

Following the nationwide closure of physical library buildings, the SCONUL Access scheme is currently suspended.

Will the Scan and Send service still be available?

We have suspended our Scan and Send service for the foreseeable future as we are unable to access the print collections in the Library. We will share more information in the coming weeks about our Book Takeaway service, which will include options to collect print books from the Library or to have them scanned or posted to you.

If you have concerns about specific items which you are unable to access, please contact your department’s Academic Liaison Librarian. You can find their contact details on your department’s Subject Guide.

What support is available from the Library?

Although the library buildings are closed, the Library staff are still there for you, and available for virtual support. You can email us, use our online chat service or arrange a 1:1 video chat via Google Hangouts. Our Subject Guides and Skills Guides remain available, with links to key resources and support.

Although we will not be in the office to answer the phone, you are welcome to leave an answerphone message which we will then answer by email. If you leave a message please be sure to give your name and username so that we are able to contact you.

You can check electronic availability of specific items in YorSearch and use our purchase request form to ask us to check for anything that we don't already have online.

I haven’t studied online before. Do you have any advice?

We have created a Studying Online Skills Guide to provide some guidance and tips for working online.

Can I still get help with literature searching and independent research?

Support remains available from your department's Academic Liaison Librarian for literature searching and making the most of the Library's online resources. Support also remains available from the Library’s Open Research team for research related enquiries. Contact your Liaison Librarian in the first instance to arrange a 1:1 video consultation with the relevant member of staff (Monday to Friday, 9am to 5pm) or for support by email. You can find their contact details on our Subject Guides.

I’m a postgraduate student working on a dissertation or project. What help is available?

We appreciate that you will be anxious about your dissertation or project at this time. Please be assured that Library staff remain available to support you virtually. We encourage you to contact your Academic Liaison Librarian for support; they can help with access to resources or with support for literature searching. You will find their contact details on our Subject Guides.

You continue to have access to the Library’s full range of electronic resources, all of which can be accessed off-campus. Should you need access to print-only resources, please contact your Academic Liaison Librarian in the first instance to discuss your options.

Can I still get support from the Writing and Language Skills Centre or the Maths Skills Centre?

Both the Writing and Language Skills Centre and the Maths Skills Centre are currently offering online appointments. You can book an appointment through their online calendar and they will contact you with details of how the appointment will run. Find out more on their websites:

Can I access the Amazon Lockers in the Library?

For the time being it remains possible to access the Amazon Lockers in the Library. We would advise you, however, only to visit campus if it is absolutely necessary and to observe social distancing precautions at all times. If you have any issues accessing the lockers please contact either University of York Security or Amazon’s support service.

I have an External membership for the Library which is expiring soon. What should I do?

We have extended all External memberships to the Library which were due to expire within the next month until August 2020.

Can I access the Library’s provision of ‘walk-in access’ for electronic resources?

We have suspended the Library’s ‘walk-in access’ service for electronic resources whilst the library buildings are closed. Many publishers are making some of their resources freely available for the next couple of months; we have compiled a list of these resources which you might find useful until ‘walk-in access’ is available again.

Contact us

We will update the FAQs on a regular basis, so be sure to check here for the latest updates.

If you have a question but it isn't listed here, please contact us for further advice:

The video below explains what support is available.