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Coronavirus and the Library

Book Takeaway FAQs

Frequently Asked Questions on our Book Takeaway Service

Book Takeaway FAQs

Click on an FAQ to reveal the answer.

Where can I find the full details on this service?

You can go to the Book Takeaway webpage for details on placing a request, scan and send, postal loans, and transferring books between King's Manor and the main library.

What happened to the Click and Collect option?

You can now browse the shelves at the main Library and King's Manor Library. You can then borrow items as usual using the self-service machines, or use books whilst you’re studying in the Library. We’ll ask you not to reshelve books once you’ve finished with them so that we can identify and quarantine them. We've therefore phased out the Click and Collect option from Book Takeaway, as you'll be able to borrow books from the shelves at your convenience. If you're unable or would prefer not to visit the Library in person, you can use the Postal Loans or Scan and Send options as alternatives.

Can I request books from King's Manor Library?

Yes! Items are available for Scan and Send, Postal Loans, and collection at either King's Manor Library or the Morrell.

Can I request books from York Minster Library?

Yes, you can now request York Minster Library books using Book Takeaway. Items can be requested for Postal Loan or for collection at either Morrell or King's Manor Library. York Minster items are not eligible for the Scan and Send option.

Do I need to book a time to collect books at either Morrell or King's Manor?

No, if you've received an email to say that you have books waiting to collect at either location you can come at any time during the available collection slots. Ask for your books at the Help Desks at either Morrell or King's Manor, which are available 9am-5pm, Monday to Friday. A member of staff will be available to hand you your item(s), which will already be issued to your Library Account. Social distancing measures will be in place and you might need to queue for a short time depending on the level of demand.

Will I have to pay to return a book that has been posted to me?

If you live in the UK you are welcome to return your books in the post free of charge using our Royal Mail Tracked Returns service. This is a 48-hour tracked service. If you live outside the UK we can refund the cost of your postage. More info on both those scenarios here.

Is the postal loans service available to students who are living outside the UK?

If you are based outside the UK you are welcome to request items using Postal Loans. However, please ensure that you have read the information about how to return your books before placing your request.

What do I do if a book I want is being quarantined?

For Scan and Send or Postal Loans, request the book as normal via YorSearch and once it is out of quarantine we will supply the book in the usual way. If you would like to borrow the book you should wait to collect it yourself once it's back on the shelves.

Do I need to return my loans and will they be requested?

You can now return books via the Book Return point in the Morrell, between the hours of 9am to 5pm, Monday to Friday. You can also use the external bookdrop, just outside the Morrell or the book drop in the Ron Cooke Hub, both of which are available 24/7. The bookdrop at King's Manor Library is available from Monday to Friday, 9am to 5pm.

We have temporarily removed the option to place requests on books on loan or for delivery to other library sites. This means that you won’t be able to recall a book which is already on loan, nor will be a book that you have on loan be subject to recall by another user. We expect to reintroduce recalls from Monday 28 September.

Will fines be added to my overdue books?

At this point you won't incur fines as no one can recall books at this time. When we reactivate recalls (probably in August or September but this is yet to be confirmed) we'll let everyone with a book currently on loan know in advance.

Will the scan and send service still be available?

Yes, Scan and Send is one of the options available as part of the Book Takeaway Service.

Are interlibrary loans available?

Our Interlending service is still available, but we are currently not able to borrow print material or obtain copies from print stock held in some libraries. We will do our best to source the material you need electronically; if this is not possible and we can't obtain a print copy, we will let you know and we will keep your request on file until normal service resumes.

Contact us

We're updating these FAQs on a regular basis, so be sure to check here for the latest updates.

If you have a question but it isn't listed here, please contact us for further advice:

This video tells you about the changes taking effect from Monday 14 September:

And this video tells you about the new bookable study spaces: