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University of York Library
Subject Guides

Coronavirus and the Library

Book Takeaway

Changes for the January lockdown

The UK Government has announced a period of national lockdown for England, to last until at least February half term. We have reviewed the government guidance for university libraries and have updated this page with confirmed information.

Frequently Asked Questions on our Book Takeaway Service

Book Takeaway

Click on an FAQ to reveal the answer.

Where can I find the full details on this service?

You can go to the Book Takeaway webpage for details on placing a request, scan and send, and postal loans.

What happened to the Click and Collect option?

You can now browse the shelves at the main Library. You can then borrow items as usual using the self-service machines, or use books whilst you’re studying in the Library. We’ll ask you not to reshelve books once you’ve finished with them so that we can identify and quarantine them. We've therefore phased out the Click and Collect option from Book Takeaway, as you'll be able to borrow books from the shelves at your convenience. If you're unable or would prefer not to visit the Library in person, you can use the Postal Loans or Scan and Send options as alternatives.

Can I request books from King's Manor Library?

Yes! Items are available for Scan and Send, Postal Loans or to collect at Morrell using the Book Takeaway service. King's Manor Library is currently closed so you can't browse the shelves there for now, nor pick up books. You can return books at King's Manor by taking them to the Security office at the main entrance.

Can I request books from York Minster Library?

York Minster Library is currently closed and therefore books from the collections there are not available for Postal Loan or for collection at either Morrell or King's Manor Library. We hope to add York Minster Library books to these services once they have reopened. York Minster items are not eligible for the Scan and Send option.

Will I have to pay to return a book that has been posted to me?

If you live in the UK you are welcome to return your books in the post free of charge using our Royal Mail Tracked Returns service. This is a 48-hour tracked service. If you live outside the UK we can refund the cost of your postage. More info on both those scenarios here.

Is the postal loans service available to students who are living outside the UK?

If you are based outside the UK you are welcome to request items using Postal Loans. However, please ensure that you have read the information about how to return your books before placing your request.

What do I do if a book I want is being quarantined?

For Scan and Send or Postal Loans, request the book as normal via YorSearch and once it is out of quarantine we will supply the book in the usual way. If you would like to borrow the book you should wait to collect it yourself once it's back on the shelves.

Do I need to return my loans and will they be requested?

You can return books via the Book Return point in the Morrell, between the hours of 9am to 7pm daily. You can also use the external bookdrop, just outside the Morrell or the book drop in the Ron Cooke Hub, both of which are available 24/7. You can return books at King's Manor by taking them to the Security office at the main entrance.

During the lockdown period we have temporarily switched off book recalls. This means that your current loans can not be requested and will not need to be returned before the end of the lockdown period.

If you are finished with your loans and able to return books safely and subject to current lockdown restrictions, this would be very much appreciated. We can then ensure that resources are available for other Library users.

Will fines be added to my overdue books?

With quarantine, shielding, self isolation and areas in lockdown, we know it is not always possible for users to return books safely. As such, we are not charging fine for overdue returns.

During the lockdown period we have temporarily switched off book recalls. This means that your current loans can not be requested and will not need to be returned before the end of the lockdown period.

Will the scan and send service still be available?

Yes, Scan and Send is one of the options available as part of the Book Takeaway Service.

Are interlibrary loans available?

Our Interlending service is still available for articles and chapters not available at York, although there might be some delays in obtaining materials. We're unable to place book requests for the time being, so please use our purchase request form instead.

Contact us

We're updating these FAQs on a regular basis, so be sure to check here for the latest updates.

If you have a question but it isn't listed here, please contact us for further advice:

Our most recent update video from December is below: